Refund policy

We want you to feel confident ordering from Cannrise. If a product isn’t right for your garden, you can
send it back in accordance with the policy below.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
● Be unused and unplanted
● Be in its original packaging
● Include all original parts, accessories, manuals, and materials supplied with the product
● Be in the same condition in which you received it
Items that have been used, installed, planted, altered, damaged after delivery, or otherwise show signs of
use are generally not eligible for a standard return.
How to Start a Return
To request a return, email support@cannrise.com within 30 days of delivery and include:
● Your order number
● The item or items you would like to return
● A brief reason for the return
Once your return is approved, we will provide you with a return shipping label and instructions
explaining how and where to send your package.
Please do not send products back without first contacting us. Returns sent without authorization or
without following the provided return instructions may be delayed or may not be accepted.

Return Shipping
For eligible returns made under our standard 30-day return policy, we will provide the return label and
shipping instructions.

Please package the product securely, preferably using the original shipping materials whenever possible,
to help prevent damage while it is being returned.
Cannrise is not responsible for damage caused by inadequate return packaging.

Refunds

Once your returned item arrives, we will inspect it to confirm that it meets the return requirements.
If your return is approved, we will issue a full refund to your original payment method.
Refunds are generally processed within 5–7 business days after the returned item arrives at our return
location.
After we issue the refund, your bank, credit card company, or payment provider may require additional
time to post the funds to your account. Processing times vary by financial institution and are outside of
our control.
Used or Planted Products
Products that have been used, installed, or planted cannot be returned simply because you changed
your mind or decided that the product was not suitable for your garden.
However, we stand behind the products we sell.

If a product:
● Arrives damaged or defective
● Is missing parts
● Is materially different from what you ordered
● Does not perform in the way we represented or described

please contact us at support@cannrise.com.
Include your order number, a description of the issue, and, when applicable, photos or other information
that can help us understand the problem.
We will review the situation and work with you to make it right. Depending on the circumstances, the
appropriate solution may include a replacement, replacement parts, a refund, store credit, or another
reasonable resolution.
Damaged or Defective Items
Please inspect your order as soon as possible after delivery.
If an item arrives damaged, defective, or incorrect, contact us as soon as you discover the issue at
support@cannrise.com.

To help us resolve the issue efficiently, we may ask you to provide photographs of:
● The product
● The damaged or defective area
● The original packaging
● The shipping box and shipping label
Please keep the product and its packaging until we have reviewed your request and provided
instructions.
Incorrect Items
If we accidentally send you the wrong product, please contact support@cannrise.com with your order
number and details of the item you received.
We will provide instructions and work with you to arrange the appropriate replacement or refund.
Missing Items
If your order arrives with an item or component missing, contact us at support@cannrise.com and
include your order number and a description of what is missing.
We will review your order and determine the appropriate solution.
Exchanges
We generally process product changes as a return and a new order rather than a direct exchange.
If you would like a different product, size, model, or variation, contact us at support@cannrise.com and
we can help explain the available options.
Return Condition
Returned products must be packaged appropriately and must include all components originally supplied
with the item.
If a returned item is materially damaged, incomplete, used, planted, altered, or otherwise does not meet
the eligibility requirements described above, we may be unable to issue a refund.
We will contact you if there is a problem with your return.
Original Payment Method
Approved refunds will be sent back to the same payment method used to place the original order,
unless otherwise required by law or agreed upon by Cannrise.

We are generally unable to issue a refund to a different card, bank account, or payment method.
Orders Returned to Sender
If an order is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or
another delivery issue, please contact us at support@cannrise.com.
We will review the circumstances and let you know what options are available.
Cancellations
If you need to cancel an order, contact support@cannrise.com as soon as possible.
We will do our best to accommodate cancellation requests, but we cannot guarantee that an order can
be canceled once it has entered processing or has been shipped.
If the order has already shipped, you may request a return after delivery, subject to this Return & Refund
Policy.
Exceptions and Non-Returnable Items
Unless the product is damaged, defective, incorrect, or otherwise covered by applicable consumer
protection laws, we cannot accept standard returns for:
● Products that have been used
● Products that have been planted
● Products that have been materially altered or modified
● Products damaged after delivery through misuse, improper handling, installation, storage, or
care
● Products returned more than 30 days after delivery
● Products returned without their original packaging where the absence of that packaging prevents
the product from being resold in its original condition
Any additional product-specific return restrictions will be clearly identified on the applicable product
page where relevant.
Fair Use of This Policy
Our return policy is designed to make purchasing from Cannrise straightforward and low-risk while
protecting against misuse.
We reserve the right to refuse returns that appear fraudulent, abusive, or inconsistent with the terms of
this policy, subject to applicable law.

Your Legal Rights

This Return & Refund Policy does not limit any rights you may have under applicable consumer
protection laws.
Where applicable law provides you with rights or remedies that are more favorable than those described
in this policy, the applicable law will control.