Privacy policy

Cannrise respects your privacy and is committed to protecting the personal information you provide when visiting or purchasing from our online store.

This Privacy Policy explains, in general terms, how Cannrise may collect, use, protect, and handle information associated with customers and visitors to the website.

Information We May Collect

When you visit or use the Cannrise website, place an order, contact Customer Support, or otherwise interact with the store, information may be collected that is necessary to provide our services.

This may include information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number, where provided
  • Order and purchase information
  • Information you provide when contacting Customer Support
  • Information necessary to process and fulfill orders
  • Website usage and device-related information where collected through cookies or similar technologies

Payment information may be processed through the payment provider selected at checkout. Cannrise should not store sensitive payment-card information unless its payment systems specifically require and support such storage.

How We Use Information

Information may be used to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Respond to customer questions and support requests
  • Process returns, refunds, replacements, and other order-related requests
  • Improve the website and customer experience
  • Detect, investigate, and prevent fraudulent or unauthorized activity
  • Maintain appropriate business and transaction records
  • Comply with applicable legal and regulatory requirements

Cookies and Similar Technologies

Cannrise may use cookies and similar technologies to help the website function properly, remember certain preferences, understand how visitors use the website, and improve the shopping experience.

Third-party services used by the store may also use cookies or similar technologies for functions such as analytics, advertising, payment processing, or other website services.

The exact cookies and tracking technologies used by Cannrise should be confirmed based on the Shopify store's actual configuration.

Sharing of Information

Cannrise may share information with service providers and business partners when reasonably necessary to operate the store and provide services to customers.

For example, information may be shared with providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting and technology
  • Customer support
  • Analytics
  • Marketing or advertising, where applicable

Cannrise should only share information as reasonably necessary for the applicable service or business purpose and as permitted by applicable law.

Data Security

Cannrise takes reasonable measures to protect customer information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

Cannrise may retain customer and transaction information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include the ability to request access to, correction of, deletion of, or information about the personal data held about you.

The availability and scope of these rights depend on applicable law and the circumstances of the request.

Children's Privacy

The Cannrise website is not intended to knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to Cannrise improperly, please contact Customer Support so the matter can be reviewed.

Changes to This Privacy Policy

Cannrise may update this Privacy Policy from time to time to reflect changes in the website, services, business practices, or applicable legal requirements.

When changes are made, the updated version should be posted on the website with an updated effective date where appropriate.

Contact Regarding Privacy

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Cannrise Customer Support

Email: support@cannrise.com